TAHOE PINE WORKS POLICY AND FAQ's

Is it safe to use my credit card online?

When you send personal information, such as your credit card number, over the Internet it is not readable to anyone but us. We encrypt your information using the 'web standard' SSL (secure socket layer) technology. We use 128 bit encryption for 'super-secure' transmission. Many sites only use 40 bit encryption. Your browser will be in "secure mode" as you proceed to the online order form. When your browser is in secure mode, you will notice the padlock icon on your browser window is in the locked position. This indicates that all information exchanged between you and our server is scrambled. This encryption/decryption process takes a little extra time, so you might notice some slowdown in your browser's response times.

How do I place an order?

Select the item you wish to purchase. Press the "Add to Cart" button. The contents of your shopping cart will then be displayed. Next you can modify your shopping cart, continue shopping or proceed to checkout. When you checkout you will be prompted to fill in your billing and shipping information.

What happens after I place an order?

After you place your order, your order will be sent to me over a secure server. Once I receive your orders I will make sure everything is correct and personally send you a thank you email. If I don’t have any questions about your order, then I will be fast at work making your item (s) for you.

How Can I Pay For My Order?

Paying for your TahoePineWorks.Com order is easy.

-You can either check out using your credit card on my secure server (I accept these  major credit cards. Visa, Master Card, Discover and American Express).

-You can pay via PayPal

-Pay Via Personal Check. Please note when paying by check, I will hold your check till it has cleared the bank, this will also extend the time it takes to get your items.

Make Checks Payable and Address them to the following

Len Cavanaugh

PO Box 16562

South Lake Tahoe, CA 96151

-You can call us at (530) 314-9712 and we can take your information over the phone.


how is my order shipped?

In order to keep your shipping costs down and still keep your purchase safe, Tahoe Pine Works uses a variety of different shipping services depending on the shape, size and weight of the item shipped - and where it is going to be shipped to. I generally use FedEx, However if UPS is at my location first I will use them. My policy is to get your items to you fast. For smaller items I will use USPS at times  so please advise on your order if you have a PO Box.



What is your return policy?

Tahoe Pine Works offers a 10-Day Satisfaction Guarantee.

You can contact us anytime within the first 10 days after delivery to request that you wish your item to be returned. The item must be returned in the original condition in which it was originally received, and you will be responsible for the costs associated with the return shipping.

Once your order has been returned, it will be inspected to insure that it has not been abused or damaged. Once inspected, I will refund your purchase price or exchange towards something else if you would like.

Please call us at (530) 314-9712  inside of the 10 days so we can give you return instructions. If you do not contact us your return will not be accepted.

All custom made items will not be allowed a return. This is why we work so close with you on your custom item.Once we change size, color, shape, etc. This becomes a product that will only work for you! So please be sure to have everything you need for your custom item. 

How can I check on the status of my order?

You can call us at (530) 314-9712 to check the status of your order. If we are away please leave your order number and name. We will look your order up and get back to you asap

How long will it take to get my order?

Metal orders normally ship inside of 10 business days. Wood items will ship in the same amount of time unless we are doing some custom things for you. Please be advised that wood items times can varie due to weather in the Tahoe area! Things do take longer to dry with wood in our winter months.

Does Tahoe Pine Works Have A Store?

Presently, my items are only available online. You can find some of my items in local shops hear in Lake Tahoe. This is what makes my items unique! No one will have the same two items.

What are your business hours?

Tahoe Pine Works is open M-F  from 8:00am to 5:00 pm pacific standard time. We close from 12:00pm to 1:00 pm for lunch. We are closed during all major holidays.

Suppose I need to speak with you after hours?

Not a problem at all. Our voice mails are checked on a regular basis. So leave a meassage and we will call you back asap.

What is the best way to contact Tahoe Pine Works?

You can have all our contact information on our contact us page (follow this link).

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